Privacy Policy

At Our Roots, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, in compliance with international privacy standards including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and applicable privacy laws in the UAE and Saudi Arabia.

Please read this policy carefully to understand how we handle your personal data.

1. What Information We Collect

• Personal Information (only when provided voluntarily):
  Name, email address, or other contact details you submit through forms (e.g., newsletter sign-up, contact inquiries).
• Technical Information:
  Your IP address, browser type, device information, pages visited, and referral source—collected via cookies and analytics tools.
• Usage Data:
  Non-personal data about your interaction with our website to help us improve functionality and content.

Note: We do not process payments or collect financial or sensitive personal information, as we do not sell products directly through our website.

2. How We Use Your Information

• Respond to inquiries submitted through our contact forms
• Send occasional newsletters or updates if you opt in
• Improve our website’s functionality and content through analytics
• Ensure the website is secure and operating efficiently

We do not use your data for automated decision-making or profiling.

3. Legal Basis for Processing (for EU/UK visitors)

• Consent: For newsletter subscriptions or contact forms
• Legitimate Interests: To improve site functionality and ensure security

You can withdraw your consent at any time by contacting us.

4. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct or delete your personal data
• Object to or restrict our processing
• Withdraw consent at any time
• File a complaint with a relevant data protection authority

To exercise any of these rights, email us at contact@our-roots.com

5. Cookies & Tracking Technologies

• Understand how visitors use our website
• Improve site performance and user experience
• Store preferences where applicable

You can manage or disable cookies via your browser settings. For more information, see our Cookie Policy.

6. Data Sharing & Storage

We do not sell or rent your data. We may share limited information with trusted third-party service providers (e.g., analytics tools, email platforms), solely to help us operate the website and communicate with users.
Data may be transferred and stored outside your country (e.g., EU to US), but always under appropriate safeguards, such as Standard Contractual Clauses or equivalent agreements.

7. Data Security

We implement technical and organizational measures to secure your data against unauthorized access, alteration, or loss. While no system is completely secure, we follow industry best practices to protect your information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. You may request deletion at any time.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Children's Privacy

Our website is not intended for children under the age of 16 (or the equivalent age as defined in local law), and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date."

12. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us at:
📧 contact@our-roots.com